3] Precautions to take on voice phishing prevention

1. Never respond to a request for information on your financial transactions.

Please be sure to never respond to a phone request asking for your account number, card number or internet banking-related information or asking you to enter such information on an internet site, claiming that the request concerns a matter of information leakage, criminal case, etc. As for telebanking, which does not require a procedure for the reissuance of authorized certificate, etc. as in internet banking, it is particularly vulnerable to a scam if the said information is obtained by a third party.

2. All requests asking you to come to an ATM entail voice phishing.

Please do not ever respond to a request to come to an ATM, claiming that tax, insurance premium, etc. will be returned or a step will be conducted for account protection through an ATM.

3. Be well-informed and prepared against a voice phishing attempt based on a fabrication about your child being kidnapped

Please be sure to keep the phone numbers of friends, teachers of your child or those close to your child to be well-prepared against such dishonest attempts.

4. Check the authenticity of the content even if the other party knows about your financial transaction information.

Please be sure to check the authenticity of the content of phone call or text message or internet messenger, as criminals/ perpetrators are likely to contact you with information on your financial transactions and yourself.

5. Ask your financial institution promptly not to process a payment when realizing you are scammed.

When you realize you are a victim of a scam, please call ☎112 (Police) or the financial institution immediately to report the case or ask them not to process the payment.

6. Have any leaked financial transaction-related information be destroyed immediately

Please take the step to cancel or destroy your financial transaction-related information that has been leaked.

7. Refrain from the transfer of bankbooks and cash (check) cards

Please remember a bankbook or cash (check) card can be used for a crime and such an act is punishable (imprisonment with hard labor for up to 3 years or a fine amounting up to KRW 20 million) under the Electronic Financial Transaction Act.

8. Be informed that calling number can be manipulated.

Please note that a calling number can be manipulated through an internet exchange even if your number is subscribed to the system* for a pre-designation telebanking number. Please do not fall for a fabrication.

(* A system where you are allowed to engage in telebanking only through a pre-designated number.)

9. Make sure to check the official homepage of a financial institution, etc.

Phishing sites use abnormal/ irregular addresses. Please be sure to see whether the number you intend to use is the right one for a financial institution or public institution.

10. Positive use of services provided to prevent electronic financial scams

Please avail yourself of the services that banks provide to prevent electronic financial scams, including unauthorized reissuance authorized certificates, etc.

Source: FSS (www.fss.or.kr)